Last updated 25 October 2026
Surge Creative ("we", "us") is a photo and film production business based in Brisbane, Queensland. This policy explains what personal information we collect through this website, how we use it, and the choices you have.
What we collect
- Enquiry details. When you send an enquiry, we collect your name, email address, the type of project, a shoot date if you give one, and your message.
- Website usage. When you visit, our hosting and measurement tools collect technical information such as your IP address, browser and device type, the pages you view, and actions you take, such as submitting an enquiry. Some of this is collected using cookies and similar technologies.
How we use it
- To reply to your enquiry, prepare quotes and deliver our services.
- To understand how people use the site and improve it.
- To measure how our marketing performs and to show relevant ads on platforms such as Google, Facebook and Instagram.
We don't sell your personal information.
Cookies, Google Analytics, Google Ads and the Meta Pixel
We use Google Analytics to understand how people find and use this site, including when an enquiry is submitted. Google Analytics uses cookies and collects information such as the pages you view, how long you stay, your approximate location, and your device and browser. We also use Google Ads conversion tracking, which records when someone who clicked one of our ads goes on to send an enquiry. We don't send the contents of your enquiry to Google.
We also use the Meta Pixel, which lets Meta, the company behind Facebook and Instagram, record which parts of this site you view and whether you send an enquiry. Meta may link this to your Meta account if you have one, and we use it to measure and improve our ads. We don't send the contents of your enquiry to Meta.
You can block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on. You can control how Meta uses this information for ads in your Facebook or Instagram ad preferences.
Who we share it with
We use service providers to run this website and our business:
- Formspree, which receives enquiry form submissions and delivers them to us.
- Vercel, which hosts this website.
- Google, which provides Google Analytics, Google Ads, the fonts used on this site, and our business email.
- Meta, which provides the Meta Pixel.
These providers may store or process information outside Australia, including in the United States. We may also disclose information where the law requires it.
How we store and protect it
Enquiries arrive in our business email account. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as the law requires.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing lachlan@surgecreative.com.au. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, email us first and we'll work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Surge Creative · Brisbane, QLD · lachlan@surgecreative.com.au